Leading global provider of business process outsourcing using service design and best-in-class technologies
Bosch Service Solutions is a leading provider of business process outsourcing for complex business processes and services. As part of the Bosch Group, this division stands for a reliable partnership, an international network and the highest standards of quality and data security in their services. The company develops integrated and innovative services in four key areas: Customer Experience Services, Mobility Services, Monitoring Services, as well as Business Services.
They focus on certain sectors and services in order to offer highly innovative solutions, reaching leading positions in the areas of automotive, mobility, sensor technology and IoT. “We help our customers to exploit the full potential of a connected future”, company says.
Bosch Service Solutions has a 35 years track record in providing exceptional customer experience with technology-based services. A team of more than 10.000 highly motivated Solution Experts in 36 locations support national and international clients in more than 40 languages with a 24/7 global operating model.
Bosch Service Solutions provides their services by utilizing the service design method that enables to improve the brand experience and service quality for their customers. The method is based on a holistic approach involving processes, state-of-the-art technology and service experts. Their focus is on achieving an ideal combination of people and technology. Through their service design approach and their long-term partnerships with their customers the company is able to develop tailored services and innovative technologies which offer great benefit to end customers, generating an excellent services experience that covers all possible needs.
By using best-in-class technology and automation, Bosch Service Solutions is transforming the customer experience, improving productivity and efficiency and as well as improving the employee work experience.