OXIMESA: Leader in humanisation and excellence in home respiratory therapies
Carolina Arroyo Coiduras, Market Access Director, and Arantxa Ruiz Calzado, Commercial Director.
With over fifty years of experience in the healthcare sector, OXIMESA has established itself as a referent in home respiratory therapies (HRT) in Spain, providing services that go beyond merely delivering technology. The company distinguishes itself through its comprehensive approach, combining professionalism, empathy, technological innovation, and sustainability. OXIMESA's care model puts the patient at the centre of its operations, ensuring that each individual receives humanised care tailored to their specific needs. This approach has forged trusting relationships with patients and their families, essential in treating chronic conditions such as COPD and sleep apnoea. The company has been recognised for its excellence in care quality and a Net Promoter Score (NPS) that reflects its exceptional values, a testament to the satisfaction and loyalty of patients and prescribers.
Telemonitoring is one of the most outstanding pillars of OXIMESA's offering. This technology allows real-time monitoring of the patient's health and therapy compliance, improving medical response and reducing the need for travel. The continuous data collection assures more precise and personalised care, increasing patients' autonomy and peace of mind, especially for those with reduced mobility or in rural areas. Additionally, OXIMESA has implemented artificial intelligence technology capable of distinguishing between mild, moderate, or severe alerts, allowing immediate notifications so the company's healthcare staff can act quickly to rectify situations that could put at risk the patient's health.
OXIMESA also stands out for its commitment to training patients and their caregivers, understanding that the success of therapy depends as much on knowledge as on technology. The workshops and educational programs, available both in-person and digitally, ensure that patients are equipped to use devices and manage their health safely and effectively. This is complemented by a 24/7 support service through a healthcare contact centre providing immediate assistance for queries and incident reporting.
To ensure a comprehensive and effective approach, OXIMESA has a team of healthcare professionals, including pulmonologists, nurses, physiotherapists, psychologists, and nutritionists. This structure allows for a multidisciplinary approach that not only improves patient care but also involves family members in the process.
OXIMESA, part of Taiyo Nippon Sanso Corporation (TNSC), has integrated sustainability into its business model, adopting circular economy practices, material recycling, and incorporating electric vehicles. These actions not only respond to the sector's sustainability needs but also demonstrate a corporate responsibility that transcends healthcare.
OXIMESA's leadership is sustained by its ability to innovate, educate, and provide comprehensive and humanised care. With its constant dedication to improving patients' quality of life and its focus on sustainability, OXIMESA remains an essential pillar in the lives of thousands who rely on its services. This combination of technology, professionalism, and commitment to the patient positions it as a standout company in the healthcare sector in 2024.
